Please help us to make your stay a success. Good communication before and during your stay ensures that everything runs smoothly and you leave with beautiful memories.
Check in is from 16.00 PM. Let us know as soon as possible, but no later than a week in advance, what time you will arrive. Your host will wait until one hour after the time you indicate. Send us your mobile number and notify us 2 hours before the agreed arrival time if there are any delays to ensure that there is someone present to show you around and to hand over keys.
Please tell us in time via email prior to arrival about your party and other plans, so we can coordinate.
We provide high quality bed linnens and two towels. If you are going to use the pool we suggest you bring extra large towels and a bathrobe to walk to the swimming pool.
Dogs and cats are welcome. Please bring their bedding and what more is needed to keep the residence clean and hygienic. Dogs must be kept on a leash on the property at all times. No dog walking on the property. There are dog walking areas right outiside the gate.
Guests have their own entrance gate located at the IJzerenmanweg 1. Cars can be parked inside the gate safely. Please close the gate at night. Only registered guests are allowed to enter the grounds.
Each booking website has it’s own policy about collecting deposits. If no deposit is not collected via the website € 500,00 must be deposited in cash in an envelope with the right IBAN number and name on the envelope immediately upon arrival so that, after possible deductions, it can be transferred back to the right bank account.
The tourist tax is € 1.99 per person per night. Websites do not collect this tax as it is different in each municipality. This tax must be paid upon arrival. No access will be permitted without deposit and payment of tourist tax.
Our insurance forbids fire of any kind indoors. This includes candles, incense, and sparklers. We will have prepared covered smoking areas outside upon your request.
DURING YOUR STAY
Are you missing something you expected to find as an amenity? Something is not working properly? Tell us immediately and we will do our very best to solve the problem ASAP.
Your contacts for this period are:
- Frans Claessens: +31 6 48 96 3131.
- Support number 1: +31 6 82 67 25 05.
- Support number 2: +31 6 42 55 63 63.
Parties are allowed in the swimming pool and in the party attic. Loud music in the party attic or swimming pool is no problem. Please do party to your heart’s content, drink, dance, sing, whatever, but: other areas are quiet areas. Do not bring extra speakers or musical instruments. For safety reasons, glass objects should not be used in the swimming pool. We provide plastic glasses. Drinks can be placed in an adjacent room.
Please note there is also a pond on the property. And there are stairs. The full responsibility for children, tipsy people, etc. lies with guests. We advise never to use the swimming pool, picnic area near the pond, party attic on your own. Always accompany children.
We have high quality furniture. Please respect our property. Clean up broken glassware, spilled drinks (especially red wine) and other consequences of parties or small children. Clean stains as soon as possible.
Check-out time is 10:00 AM. If occupancy allows early check in and/or Late check out may be arranged at an extra charge.
Before checking out do the dishes properly. If necessary, put the last bits of dishes in the dishwasher and switch it on. Dispose of all garbage at the places indicated. Make sure you separate waste into glass, biological waste and the rest. Used bed covers, blanket covers, pillow cases and towels are to be left on the table tennis table in the garage. The flat blankets around the mattress remain on the beds.
Make sure that you do not forget anything: sending forgotten items costs €40 and upwards depending on weight and size. We keep lost and found up to one month. After one month unclaimed items are discarded.
Place all keys on the living room table on departure. Lost keys charge is € 5 each.
Contact your host to agree on a check out time and walk around inspection.
The return deposit will normally be returned in 14 days.
The entire deposit will not be returned if:
- We find signs of smoking indoors
- If you use fire in any way, shape or form in the house including candles and incense.
- If you use glass in the swimming pool
- If youdo not keep your dog on a leash or walk your dog on the property
- In case of grossly inappropriate/drunk behaviour like smashing bottles or standing on/will fully damaging furniture
We do a normal thorough clean up. If extra cleaning is required we will charge €25,- per hour.
House rules may change over time. The house rules at the time of your arrival are the valid house rules
We reserve the right to change these house rules without further notice if experience makes this desirable.