Help us to make your stay at Villa Kempen-Broek a success. Please call us well in advance for advice about entertainment in the Villa and in the surrounding area and about getting food and drink easily to your vacation Villa. Especially if you have no experience cooking for a large group in strange kitchens it is worthwhile to contact us. We will make organizing this a lot easier at no cost! We also help you to correctly follow the basic house rules regarding food left overs, drink spills or noise nuisance so you get your whole deposit back: everybody happy!
In this corona time we spend extra time cleaning. We have ordered large quantities of Dettol and we disinfect everything!
Check-in is from 16.00 PM. Let us know no later than a week in advance what time you want to arrive. Your host will arrive at the agreed time and wait max one hour. Make sure our host has the mobile number of the guests that arrive earliest.
Do NOT bring speakers or anything else that makes noise. If you use them you will lose your deposit. We have high-quality, high-volume speakers of the right voltage placed correctly inside the party areas.
We provide high-quality bed linens, 2 towels and 1 bath towel. Bring your own tennis balls. We provide the rackets.
Dogs and cats are welcome. Please bring their bedding and whatever else is needed to keep the residence clean and hygienic. Dogs and cats must be kept on a leash on the property at all times. No dog/cat walking on the property. There are walking areas right outside the gate.
Guests have their own entrance gate located at the IJzerenmanweg 1. Cars can be parked inside the gate safely. Please close the gate at night: your insurance will not be pleased when you leave your cars out in the open! Only registered overnight guests are allowed to enter the grounds. Your host will show you around to help you discover all the entertainment facilities.
If you have not prepaid when reserving, the host collects a € 500 deposit in cash in an envelope with the right IBAN number and name on the envelope immediately upon arrival so that, after possible deductions, it can be transferred back to the right bank account within 14 days after check-out. We also collect in cash the tourist tax of € 2,20 per person per night. No access will be permitted without prior payment of deposit and tourist tax.
If you have not already done so: agree on a check-out time. The host will inspect the premises at check-out time with you to see if all is clean enough and in good order. Final damage assessment will be made after clean up by our cleaner.
DURING YOUR STAY
Our insurance forbids fire and smoking indoors. This includes fire and smoking in any way, including but not limited to candles, incense, and sparklers. We have prepared outside smoking areas.
Are you missing something you expected to find as an amenity? Something is not working properly? Tell us immediately and we will do our very best to solve the problem ASAP. Your contacts for this period are:
- Frans Claessens: +31 6 48 96 31 31.
- Support number: +31 6 82 67 25 05
Parties are allowed inside the swimming pool and inside the party room. Do not bring an amplifier, speaker or musical instruments. You may blow a fuse and spend your days in the dark, get complaints from the neighbors or a visit from the police and you will lose your deposit. Loud music is only permitted inside the party room or inside the swimming pool with the swimming pool doors and/or garage doors closed. Outside areas must remain quiet areas.
For safety reasons, glass objects should not be used in the swimming pool. We provide plastic glasses.
Please note there is a swimming pool and pond on the property. And there are stairs. Make sure children are supervised at all times.
Clean up all broken glassware, spilled drinks or food immediately. Clean stains as soon as possible to prevent drying up and causing lots of work for our cleaning crew. We charge extra out of your deposit for extra cleaning. Cleaning stuff can be found in the side kitchen where the washing machine and freezer are.
Check-out time is 10:00 AM. If occupancy allows, early check-in and/or late check-out may be arranged.
Before checking out, do all the dishes properly. If necessary, put the last bits of dishes in the dishwasher and switch it on, but do not overload it. Clean any food or drink residue on the floors, sofas and tables. Dispose of all garbage at the places indicated. Make sure you separate waste into glass, paper and the rest. Used bed covers, blanket covers, pillowcases and towels are to be left on the sofa in the party room. The Molton under blankets around the mattress remain on the beds. Do all this well before check-out time.
Make sure that you do not forget anything: sending forgotten items costs €40 and upwards depending on weight and size. We keep lost and found items for up to one month. After one month unclaimed items are discarded. Hand over all keys, connectors and remotes to your check-out host. Lost items will be charged.
The deposit will normally be returned in 14 days after check-out. If replacements need to be ordered this may take longer. Damages will be charged at repair/replacement/extra cleaning cost. Clean up like you would do in your own home and do it well before check-out time.
The entire deposit will not be returned if:
● We find signs of smoking indoors;
● If you use fire in any way, shape or form in the house including candles and incense;
● If you use glass in the swimming pool;
● If you do not keep your dog on a leash or walk your dog on the property;
● If you caused a noise nuisance.
We reserve the right to change house rules without further notice if the experience makes this desirable.